A ticketing system is the most popular channel of correspondence that web hosting providers offer to their clients. It’s usually part of the billing account and is the most efficient way to resolve an issue that requires a certain period of time to examine or that has to be forwarded to a server admin. In this way, all replies provided by either party will be stored in one place in the event that somebody else needs to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, so you’ll have to log in and out of at least two accounts in order to perform a specific task or to contact the hosting company’s customer support staff. In case you want to administer several domain names and each one is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. On top of that, it might take a substantial amount of time for the provider to answer your tickets.

Integrated Ticketing System in Hosting

In contrast with what you may find with lots of other web hosting companies, the trouble ticket system that we use with our hosting plans is an essential part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t have to memorize different logon names and passwords, since you will be able to manage your tickets and the web hosting account itself from a single location. So, if you’ve got a question or come across an issue, you can touch base with our help desk staff representatives right away. Our system comes with an intelligent search functionality. This implies that even in case you have sent a ton of tickets through the years, you will be able to find the one that you need without effort. Furthermore, you can check knowledge base hints on fixing commonly met obstacles.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you wish to touch base with our technical support team, you’ll be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of using a completely different customer support platform as you’ll need to do with most web hosting providers out there. Our integrated ticketing system will permit you to send a new ticket without hassle and to search through older tickets using a smart search box. Additionally, you’ll be able to check the relevant knowledgebase articles that our system will present to you in accordance with the problem category that you choose for your new ticket. You can carry out all of the abovementioned operations without signing out of your Hepsia Control Panel at any moment, which suggests that in case you face any problem or have a query, you can contact our technicians and solve the problem at hand in no more than one hour through a single platform.