Live Chat Support in Hosting
In addition to the telephone and ticket support, our company provides live chat support too. You're able to get in touch with us every single day, including weekends and holidays, and we will give you more details about the hosting plans that we provide in case you are not a customer yet, or about general and billing questions in case you already have an account. Although for entirely technical issues you will have to open a ticket to the tech support team, because such issues will need additional time to be dealt with, you may still get in touch with us through our live chat for some technical info. To give you an example, we are able to help you set up an e-mail address in your e-mail client or troubleshoot various issues, saving you lots of time. Even if our telephone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is designed for all of our prospective and current clients. In case you're searching for a new web hosting account, you can chat in real time to one of our representatives and obtain more info about our semi-dedicated plans so as to pick the right plan for your web sites. In the event that you already have an account with us, we will be able to support you in a very timely manner with billing, general and 1st level techissues. Even though in some cases you will need to open a support ticket as there're problems that cannot be resolved on the live chat, we will be able to help you with lots of basic jobs, for instance installing an e-mail account in an e-mail client or forwarding one domain to another. In this way, you will receive timely assistance and you will save a long time.