If your hosting supplier provides live chat support, you can speak with an agent in real-time and learn helpful information or get a problem resolved in a very timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you need just a computer with Internet access, therefore you will not pay any charges when you are in another state or country. What's more, it will be a lot easier to copy and paste data like domain names, usernames or error messages in other words details which are sometimes hard to provide to the other side on the telephone. The live chat is also a much quicker way to contact the web hosting company's support crew in comparison to using a ticketing system. What's more, in case some problem needs more time to be dealt with, you'll be able to do something else entirely while you wait for support on the live chat, therefore you will not waste time - something that is not possible if you are on the telephone.

Live Chat Support in Hosting

In addition to the telephone and ticket support, our company provides live chat support too. You're able to get in touch with us every single day, including weekends and holidays, and we will give you more details about the hosting plans that we provide in case you are not a customer yet, or about general and billing questions in case you already have an account. Although for entirely technical issues you will have to open a ticket to the tech support team, because such issues will need additional time to be dealt with, you may still get in touch with us through our live chat for some technical info. To give you an example, we are able to help you set up an e-mail address in your e-mail client or troubleshoot various issues, saving you lots of time. Even if our telephone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is designed for all of our prospective and current clients. In case you're searching for a new web hosting account, you can chat in real time to one of our representatives and obtain more info about our semi-dedicated plans so as to pick the right plan for your web sites. In the event that you already have an account with us, we will be able to support you in a very timely manner with billing, general and 1st level techissues. Even though in some cases you will need to open a support ticket as there're problems that cannot be resolved on the live chat, we will be able to help you with lots of basic jobs, for instance installing an e-mail account in an e-mail client or forwarding one domain to another. In this way, you will receive timely assistance and you will save a long time.