In case you have a website, a problem could always emerge and it does not automatically need to be associated with the hosting service itself. For example, something could go wrong when you update an app or some crucial data could be modified or deleted by chance. Regardless of what the nature of the problem is, you’ll need to contact the customer support staff and request them to retrieve a backup or to help you resolve the problem that you are having. How fast they will do that will predetermine the interval of time that your sites will be unreachable. For particular websites like social networking sites or online stores, a continuous downtime can often mean losing clients and cash. With that being said, it is vital to use the services of a company that provides not only a very good customer service, but also a prompt one.

One-Hour Response Guarantee in Hosting

In case you are using one of our hosting plans and you have a question or encounter a predicament, you can touch base with us 24/7 by submitting a customer support ticket or by writing an email and we will make sure that you get an answer in no more than one hour. If the issue can be sorted out, we’ll do it before we reply to you, whereas in case there’s something that you have to do on your end, we will give you all the needed info – what possible solutions to try, what settings to check, and so on. Normally, you will obtain a response within no more than thirty minutes, which means that waiting for hours and hours on end or even for more than one day to obtain help is something out of the question. Our one-hour response time guarantee is valid for any enquiry that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take full advantage of our ultra-fast support services. You’ll receive a reply to any support ticket posted from the web hosting Control Panel or e-mail sent to our client and technical support staff in less than an hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes considerably less time to explore and eliminate a problem. We will give you more information in case the solution entails something that has to be done on your end. If you get in touch with us during national holidays or weekends, the response time will be exactly the same and considering that our support team is working day and night, you will get quick help for virtually any general, technical or billing issue regardless of the hour at which you contact us.