In the event that you've ever had a hosting account in the past or you have dealt with any other kind of online service, you probably know from personal experience that for certain things it's better to talk to a live person over the phone instead of exchange support tickets or e-mail messages. If you'd like to know more about a specific service before you decide to order it or if something small-scale has to be made, for instance, it will be easier and faster to get it done real-time. When you have the option to speak with representatives by phone, it's also very likely that you're dealing with a real website hosting provider, not a reseller. The type of support that you will get on the telephone differs between different providers - from general issues to professional technical support. Usually the majority of providers supply pre-sales assistance and 1st level phone support, while more complicated tech issues are resolved via electronic mail and tickets.

Phone Support in Hosting

We know that the option to talk to a live representative is very important, for that reason we have three support lines all around the world (UK, USA and Australia) and you can reach us over the phone for fourteen hours a day. In case you consider acquiring one of our hosting plans, for example, you have the option to give us a call and find out more about our solutions prior to ordering so as to be sure that we do match all the system requirements for your sites. After your order, you'll be able to call us about all the sales or billing difficulties you may experience, or receive any kind of general or basic tech info that you need. We've aimed to find the optimal balance between telephone and ticket support, so for entirely technical issues you will have to use the ticketing system, which will help you track the communication and any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

If you want more information regarding the semi-dedicated plans that we provide, you're able to call some of the three support phone lines we have around the world - in the U.S.A., the UK and Australia. In this way, you are able to check in advance whether our services are suitable for your websites. In case you are already our customer and you have a semi-dedicated account, you will be able to reach us over the phone for 14 hours every day about any kind of billing or basic issues. For entirely technical issues you need to take advantage of our ticketing system so as to communicate with our technical support since sometroubles just need more time to be dealt with, but we will assist you on the phone with numerous minor tech issues as well, saving you time and efforts.