Customer Support Channels
A 60–Minute Support Ticket Response Guarantee
All your help requests will be responded to in no more than 1 hour after the ticket or e–mail is submitted. If your issue calls for additional assistance from a server administrator, we will direct the trouble ticket or the email to the person in charge, without delay then leave a comment to notify you that more time will be required for discovering the best solution. If you make use of the Optional Admin Services package, any of the server administration services included there will be performed whenever you like.
A First–Rate Technical Support Service
Should you require any assistance while working with our Web Hosting Control Panel or with any of the apps that we have pre–installed on the dedicated web hosting server for you, you can touch base with the customer support team at any moment via the ticketing system. Additionally, in case you require assistance managing your dedicated web hosting server, you can order our Optional Admin Services package, which includes weekly OS updates, installation and problem troubleshooting procedures, server monitoring and restarting procedures, data backup storage space, etcetera.
An Easy–to–Navigate Help Section
We have provided our Web Hosting Control Panel with an elaborate knowledgebase, which includes exhaustive explanations of its features and functions. Furthermore, we have made exhaustive video tutorials that will further teach you how to perform a certain operation or troubleshoot a typically encountered problem. The educational articles and the tutorial video clips are easily accessible from every section of the Web Hosting Control Panel via the Help and Videos buttons situated in the top right corner.