Support

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The availability of the customer and technical support that a hosting company offers will tell you a lot about the services they offer as well. When you're allowed to use only e-mails or tickets, you have most likely discovered a reseller not the hosting provider. If this is the case, you may have to wait for a couple of days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to consult with the actual hosting company for additional assistance. If the provider provides you with different options for communication with fast response time that are available at any time, they are most likely the top provider, not just a reseller. Which means that you'll enjoy timely assistance and high quality support because they'll have instant access to the servers where your account will be created. Whatever the trouble - sales or technical, it's generally much better to have the option to communicate with your website hosting company right away using your favourite method of communication.

24/7 Customer Support in Hosting

The customer and tech support services for all of our hosting packages are twenty-four-seven, so you can forget about waiting for a couple of days in order to receive assistance. In case you are not our client yet, you can call us, chat with a representative or send an email. In case you already have an account, you can open a support ticket on top of the other three ways of communication. You'll be able to pick the most suitable way to contact us depending on where you are or what kind of device you're using. We can help you for almost any webhosting-related question that you have or problem that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you are able to take full advantage of our 24/7 tech support services even on public holidays. All your web sites will be available constantly and so will we. With a number of communication options, you'll be able to choose the optimal approach to get in touch with us and inquire about our solutions in case you do not have an account yet, or get support if you're already one of our customers. You are able to call us, have a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have 1-hour reply time warranty, even though it rarely takes over 20 minutes to receive assistance whatever the nature of the problem. Using our customer and tech support services, we are there for you when you need us, not a few days after that.

24/7 Customer Support in VPS Servers

Every single VPS server plan that we provide features 24/7 customer and tech support, so if you experience any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you can contact us at any time, even holidays and weekends. For your convenience, we supply different methods of communication - phone support with several local numbers around the globe, live chat, emails plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters as it'll be easier to monitor what is going on. The maximum guaranteed response time for all of the email messages and tickets is sixty minutes, however it hardly ever takes that long to get support. In case you acquire the Managed Services upgrade that we offer, our admins can also assist you with any third-party software matters.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we offer come with 24/7 support through different means of communication and with a 1-hour max answer time guarantee. In case you want to learn more about the packages or you have some billing or general questions, you will be able to call one of the local numbers that we have around the world or you could use our live chat support and speak with a live agent. For solely technical problems which require the help of a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email message, because these channels are more appropriate to monitor a given issue. The response time for them rarely is more than 30 mins, so you can forget all about waiting for a full day to get support. Our support service is available for all the server-related matters, which includes the pre-installed software. In the event that you'd like to receive help with third-party apps, you can consider obtaining the Managed Services upgrade that we supply for all the plans.